Dispatch Manager
- Salary: £35,000 OTE
- Location: London
- Industry: London-Automotive-Jobs
Description:
You will be the manager responsible for the overall standard of vehicles that customers receive, which is a very rewarding role for the manager that has excellent organisational skills, an eye for detail and can work with and meet tight deadlines. You and your team see every vehicle prior to onward delivery as if you were the customer. Your standards are the company’s standards.
This is a full time permanent role based on 40 hours per week covering Monday to Sunday on a rota basis. You will receive 30 days holiday per year including statutory bank holidays, have the option to join the pension scheme available at the time (employee contributions only) and have a Death in Service benefit of twice your annual salary.
Key Tasks & Responsibilities
- To arrange delivery meeting the customer’s requirements
- To co-ordinate the delivery with the customer and delivery providers in a timely basis
- To maintain a professional attitude and behaviour towards customers and other members of staff.
- To fully understand the company’s ethos towards compliance, ensuring familiarity and understanding of all policies and procedures relating to the company handbook and the due diligence manual.
- To react to customers dissatisfaction immediately and in time with company policy and give all details to the Customer Services Manager
Competencies & Experience Required
You will have City & Guilds, BTEC or NVQ level 2 in vehicle mechanical servicing and repairs or equivalent body shop qualification and the ability to complete a thorough vehicle inspection for damage and operational functionality. You will have the ability to work well under pressure, prioritise workloads and deliver to deadlines. You will have previous experience of managing a team to deliver the highest customer satisfaction levels in the industry with strong attention to detail and a “get it right first time” attitude. You will possess a full clean UK driving licence.
We will not be able to acknowledge receipt of all applications and therefore if you have not heard from us within 10 working days of sending your application you can assume on this occasion you have been unsuccessful.
