Workshop Controller
- Salary: £25,000 OTE
- Location: Chester
- Industry: Motor Trade Jobs / Automotive Jobs
Description:
Our client is part of a large retail group in the motor industry that is renowned for delivering customer satisfaction with a wide variety of franchises. An exciting opportunity has arisen to join this company as a Service Workshop Controller with a volume franchise based in Chester.
The ideal candidate will have previous experience in a Workshop Controller role within the motor trade, preferably within a volume franchise.
This is a full time, permanent role, 39 hour week Monday-Friday, with possible weekend working required at times. A current valid driving licence is essential for this role.
Purpose of the role:
This role is responsible for controlling & leading workshop efficiency by making best use of the resources & people in order to ensure a high level of productivity. Leading by example, this role will ensure that the dealership provides a courteous, professional & advisory service to customers aiming for ultimate customer satisfaction.
Key tasks and responsibilities include:
- Determine availability of workshop hours daily & communicate regularly with the Service Reception of capacity of workload
- Maintain progress information of each job allocated & liaise with Service Reception to ensure customers are kept informed
- Monitor all workshop orders through the Parts department, keeping ahead of outstanding work & parts on order
- Ensure all applicable paperwork is passed onto, and administered by, the appropriate department
- Pass on all documentation for completed work to Tester & organise any extra work if necessary
- Assist & advise team members in dealing with technical & job related problems
- Provide workshop apprentices training & experience to meet skill test requirements
- Comply with manufacturers’ policy & procedures on warranty
- Deliver a high standard of customer service at all times
Salary is dependent on skill level and experience, the maximum base salary is £22,000 with a maximum OTE of £25,000
All applications will be treated in the strictest of confidence.
If you have not been contacted within 10 days of application, please assume you have been unsuccessful on this occasion.
